Customer Support | Modern Store

Order Tracking

Check the status of your recent order by entering your order number and email address below.

Return Policy

We accept returns within 30 days of purchase. Please review our policy below:

Items must be unused, in original packaging with all tags attached.
Some items are final sale and cannot be returned (marked on product page).
Return shipping costs are the responsibility of the customer.
Processing returns may take 5-7 business days after we receive your item.
Original shipping fees are non-refundable.

Refund Guidelines

Here's what you need to know about refunds:

Refunds are processed to the original payment method.
You will receive an email notification when your refund is processed.
Credit card refunds may take 5-10 business days to appear on your statement.
Refunds for returned items will be issued minus any shipping costs.
For defective or incorrect items, we'll cover return shipping costs.

Submit a Support Ticket

Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.

Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally take 7-14 business days. You'll receive a tracking number once your order ships.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at support@modernstore.com with your order number. We'll do our best to accommodate your request if your order hasn't shipped yet.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International customers are responsible for any customs fees, taxes, or duties that may apply. These charges are determined by your local government and are not included in your order total.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secure and encrypted.

How do I exchange an item?

Please initiate a return for the original item following our return process, then place a new order for the item you'd like instead. For size exchanges on the same product, you may request an exchange label by contacting our support team.